Privacy Policy & Terms of Service

Last updated: July 29, 2026

These terms govern your use of Pepperly (the “Service”) — a tool that generates product walkthrough videos from websites, partly using artificial intelligence. By creating an account or using the Service you agree to everything below. If you do not agree, do not use the Service.

1. The Service and AI-generated content

Pepperly uses AI models and automated browsers to explore websites, plan walkthroughs, and produce videos, captions, and related text. AI-generated output is produced automatically and without human review. It may be inaccurate, incomplete, out of date, or otherwise flawed.
We are not responsible for the content the AI generates. You are solely responsible for reviewing every video and caption before you use, publish, or share it, and for any consequences of doing so.
AI output may unintentionally resemble other content or contain errors about your product. Nothing the Service produces is advice of any kind.

2. No warranty

THE SERVICE AND EVERYTHING IT PRODUCES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED — INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR AVAILABILITY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY VIDEO WILL MEET YOUR EXPECTATIONS OR ANY PARTICULAR STANDARD OF QUALITY. YOU USE THE SERVICE AT YOUR OWN RISK.

3. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEPPERLY, ITS OWNERS, EMPLOYEES, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE OR ANY CONTENT IT GENERATES — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE THREE (3) MONTHS BEFORE THE CLAIM AROSE, OR (B) US $50.

4. Your responsibilities

You confirm you own or are authorized to film every website, product, brand, and content you submit to the Service, and that generated videos of them do not infringe anyone’s rights.
If you provide login credentials or step scripts for a site, you confirm you are permitted to use them; sensitive fields are masked on a best-effort basis only — do not submit credentials you cannot risk exposing.
You will not use the Service to film sites you don’t control without permission, to produce unlawful, deceptive, or infringing content, or to probe, overload, or attack any system.
You are responsible for keeping your account credentials safe and for all activity under your account.

5. Ownership

You keep all rights you have in the material you submit and, as between you and us, you own the videos generated for your account. You grant us the license needed to operate the Service (process your URLs and briefs, render, store, and deliver your videos).
The Service itself — software, models, pipelines, design — remains ours. No rights are granted except the limited right to use the Service.

6. Billing

Paid plans renew monthly until cancelled (Billing → Manage subscription). Cancellation stops future charges; fees already paid are non-refundable except where the law requires otherwise.
AI generation is metered in monthly credits that reset each month and do not carry over. We may change prices or plans with reasonable prior notice.

7. Privacy — what we collect and why

Account data — name, email, and a hash of your password (never the password itself), used to operate your account.
Content you submit — website URLs, briefs/prompts, step scripts, uploaded recordings, and the videos and artifacts generated from them, stored so the Service can render, edit, and serve your videos.
Billing data — handled by Stripe; we store only subscription state and a customer reference, never card numbers.
Service data — logs and usage metadata (timestamps, job status, quota counters) used for operation, debugging, and abuse prevention.

To generate videos, your URLs, briefs, and page content are processed by third-party AI providers (e.g. Anthropic) and our hosting/storage providers acting as processors. We do not sell your personal data. We share it only with these processors, or where the law requires.

Retention & deletion — content stays until you delete it or your account. Deleting your account removes your account data and stored videos within a reasonable period, except minimal records we must keep (e.g. billing).
Storage of your session — signing in stores an access token in your browser’s localStorage. The marketing site may use basic analytics; the app itself uses no advertising cookies or trackers.
To exercise access, correction, or deletion rights, contact us at the address below.

The browser extension

The Pepperly browser extension records your product only when you explicitly start a recording — nothing is captured, read, or transmitted before you press Start.

What it captures — in Video mode, the screen, window, or tab you choose to share; in Walkthrough mode, the structure and content of the pages you interact with during the recording (so a clean walkthrough can be reconstructed). Recordings can include whatever is on screen, including personal data — the editor’s blur tool lets you mask anything sensitive before sharing.
Where it goes — recording data is buffered locally in your browser and uploaded to your Pepperly account, over HTTPS, only when you press “Create walkthrough”. Discarding a recording deletes the local buffer without uploading anything.
Your session — the extension reads your Pepperly sign-in token from the Pepperly web app solely to attribute uploads to your account; it is sent only to the Pepperly API.
The extension does not collect your browsing history, does not inject ads or trackers, and shares nothing with third parties beyond the processors described above. Uploaded recordings follow the same retention and deletion rules as any other content in your account.

8. Indemnification

You will defend and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from content you submit, videos you publish, sites you film, or your breach of these terms.

9. Termination

You may stop using the Service at any time. We may suspend or terminate accounts that violate these terms, create legal risk, or abuse the Service, with notice where practical. Sections 1–3, 5, 8, and 10 survive termination.

10. General

We may update these terms; material changes will be announced in the app or by email, and continued use after the effective date is acceptance.
If any provision is unenforceable, the rest remains in effect. These terms are the entire agreement about the Service.
Questions or privacy requests: legal@pepperly.app